SOLEXNET CALL-CENTER SYSTEM


callcenter

SOLEXNET Call Center System is a highly-integrated Solution with powerful business support platform and tools for delicacy operation management.

SOLEXNET Call Center System allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.

This software solution uses SIP along with standard SOA and Web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.

TECHNICAL FEATURES:

Module Description
Protocols Supported SIP, IAX2, DAHDi, Custom, Virtual and Analog
IVR Building a complicated IVR tree
Trunks Skype, STC Lines, SIP Trunks,IAX2, DAHDi, Enum & Custom
Recording Calls Incoming and Outgoing with auto and Manual option
Expanding Up to 2000 Employee
Working Screens Web-Based
Calls Distribution Random fair distribution with memory
Supervisor Capabilities Live monitoring screen, and listening to any call also a large number of reports
Home Employees You just need a DSL line there
Groups Specify groups for each department
Campaigns Creating and managing Campaigns
Reports Professional Reports & Option for customization
Permissions Separated per department and employee
Log in and Log out Auto and Manual as your working hours
Easy to use You don’t need any former knowledge
Answering or Making Calls You can use multiple devices :

  • VoIP phones or Analog phones
  • Using PC’s as extensions
  • Smart phones : iPhone, Android, Microsoft, Blackberry etc.

MAIN FEATURES:

 An advanced Systems with Automatic answer, and several ways to receive the voice dialing.
A Queue Management System with many features.
The possibility in distribute the calls among the employees and staff in several ways, including ( the sequence distribution, a fair random distribution, the distribution to the least call receivers… and so on ).
The possibility of adding an audio record or an automatic answer before answering the calls.
The availability of -the recorded message- feature ( when the customer wait for the client to answer the phone ).
The availability of -the Employee Evaluation- feature after the completion of the call.
The possibility of adding the customer waiting time to answer his call, let’s say 5 minutes, if the time is up, the call will transfer to the IVR, the manager ,or ask the customer to record a voice message.
The possibility of adding free technical support service through Skype. Call us to find out more about this great service.
The possibility of the international linking of Telecommunications.
The intelligent electronic system provides – the intelligent IVR – ( and so if the client has a participation number, he can request directly) similar to banks and other.
Live follow-up screens when making any call.
The possibility of entering the call at the same moment and listen to it by the manager of Call Center and listen to the call and interfere with the employee if necessary.
The possibility of dividing the received calls by departments.
The possibility of linking the system with CRM, where it can shows the customer’s name when he calls.
The possibility of linking more than a call center system to each other, and distribute the received calls between them.
Our system supports secure calling through the Internet, and on this you can hire female Customer care employees and they can work from their homes by linking them to the Call Center.
Linking all branches with one communication system.
The possibility of adding 64 land telephone line to 128.
The possibility of adding an infinite number of Extensions.
The possibility of making calls from laptops or computers.
The possibility of linking home phones or mobiles to the system.
The possibility of adding an infinite number of fax Extensions.
The possibility of registering the incoming and outgoing phone numbers.
Sending and Receiving fax from the computer.
Full detailed call reports.
The possibility of connecting AVAYA and CISCO phones to the system.
The possibility of covering wireless phones to the system.
Support Video Call.
Support live meetings system.
Reduce the cost of making calls to 60%.

 

OFFICE TELEPHONY SYSTEM


office-telephony

SOLEXNET is pleased to provide the Office Telephony System. Recognizing and understanding a client’s needs is paramount in developing a true and complete telephony solution, whether for small, medium or enterprise needs. SOLEXNET has established itself as the leader in telephony solutions & Call Recording Solutions. Each project we accept is carefully orchestrated to insure that each customer’s expectations are met and exceeded. To that end we have an experienced and knowledgeable staff, a unique feature set designed specifically for the central station, and a proven business process.

PRODUCTS AND SERVICES:

Central Station needs and requirements are not the same as a retail store or an insurance company and SOLEXNET knows this. We provide the features needed to streamline operations, increase efficiency, and provide a true redundant environment. Whether we are providing the PRI to Analog conversion for your virtual receivers, automated Two-Way voice management, full automation software interface, or a dynamic telephony solution with IP phones for disaster prevention, our SOLEXNET telephony solution has no equal. No other IP-PBX system can provide the features of the SOLEXNET system.

  • Multiple SOLEXNET with 100% up time and 100% 
on a call up time even on a server failure.
  • 1000’s of end points with 100+ PRI circuits and 
1000+ analog with “D” channel in DTMF.
  • Full CSTA interface to all major automation software systems for auto-dial, auto-dial with alternate phone number injection, automated Two-Way voice handling with DTMF control, and inbound call information.
  • In bound call rejection using ANI at the SOLEXNET level.

IP PHONES:

  • SIP IP Phones with multi line appearance, Color or B/W
  • Gig phones, Video phones
  • PoE capability or power module for remote phones (no PoE switch)
    High Definition Voice codec
  • Smart keys with expansion
  • Soft Phone and SIP mobility options for laptop and mobile devices

PoE FOR IP PHONE:

  • Port Mirroring capability for SecurVoice call recording off IP phones
  • CSTA interface to all major automation software
  • IVR interface for automated outbound call notifications (virtual operator)

OFFICE TELEPHONY SYSTEM FEATURES:

Virtual IP-PBX Platform with N+1 redundancy.
Multiple PRI & Analog Gateways.
Blended Alarm and Voice calls over PRI circuits.
PRI to Analog conversion to Virtual receivers.
IP Telephony for redundancy and mobility.
1000+ Analog Circuits to receivers.
Auto-Dialing with dealer phone number injection.
Automated Two-Way voice management.
ANI Call Rejection at the phone switch.
ACD Reporting Engine & Contact Center solution.
Remote IP phones via the Internet, no VPN.
No Geographic restrictions.
Full ACD routing and call management to person, people or receivers.
Multiple location architecture.
Optional Video conferencing.
Voice Mail with Unified Messaging, Auto-Attendant and Hold notifications.
100,000+ end point capability.
Live tiled statistical information for immediate action and display.
Mobile phone, Desk and remote Desk call routing.