SOLEXNET Help-desk System is very powerful tool with advanced customized features. Its help your business to reach next label.

SOLEXNET HELP-DESK SYSTEM FEATURES:

AWESOME USER INTERFACE

Organize your tickets the way you want with the amazing view.
Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.

MULTI CHANNELS, OUT-OF-THE-BOX

Get in touch with your customers where they are.

OPTIMIZED FOR PRODUCTIVITY

SOLEXNET Help-desk is optimized for your team’s productivity:

• Create your SLA rules and let SOLEXNET HELP-DESK SYSTEM take action automatically.
• Automate emails or actions at different stages of ticket resolution.
• Define dynamic email templates to automate the most common responses.
• Escalate tickets to your manager in just a click.
• Invite experts into a live discussion.
• Use canned responses in live chat for instant answers.

PROVIDE SMARTER SELF-SERVICE

Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.