SOLEXNET HELP-DESK SYSTEM
SOLEXNET Help-desk System is very powerful tool with advanced customized features. Its help your business to reach next label.
SOLEXNET HELP-DESK SYSTEM FEATURES:
AWESOME USER INTERFACE
Organize your tickets the way you want with the amazing view.
Get an instant overview of your team’s workload and check the status of a ticket based on your custom tailored SLA rules.
MULTI CHANNELS, OUT-OF-THE-BOX
Get in touch with your customers where they are.
OPTIMIZED FOR PRODUCTIVITY
SOLEXNET Help-desk is optimized for your team’s productivity:
- Create your SLA rules and let SOLEXNET HELP-DESK SYSTEM take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
- Use canned responses in live chat for instant answers.
PROVIDE SMARTER SELF-SERVICE
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.